退款政策

RETURN / EXCHANGE POLICY

IKID PLANET online store and Kiddie Kobbler Fairview retail store will gladly take back your purchase if you change your mind, as long as it is UNWORN! For an item that is regular price: 7 days refund, 14 days exchange or store credit for local pick up or local delivery. For an item that is ON SALE: NO REFUND, but 14 days exchange or store credit.

If an item goes beyond the 14 days, you can still exchange/return it within 30 days of your e-Receipt date, as long as it is purchased at the online IKID PLANET store, just no local store credit can be issued. 

Online shipping returns are extended to within 30 days of your e-Receipt order date for remote shipped items that are unused/unworn, in original packaging, and with all paperwork, parts, and accessories for online credit of the purchase price minus shipping charges.

Please follow the simple steps below for returns / exchanges:

  • Send back your regular priced purchase within 7 days of your purchase in new, unworn in its original packaging.
  • Do not tape or apply labels/stamps to the original shoe/product box. Please wrap the box in paper or enclose it inside another box for shipping.
  • Enclose the receipt as well as a note explaining reason for return.
  • Customers are responsible for return shipping costs. You MUST use Canada Post or US Postal Service or other registered shipping service company to return your item(s).
  • Customers must send the item back prepaid (not C.O.D). Any C.O.D. orders will be refused and sent back to the customer at their expense.
  • Online order returns can be made in person or at IKID / Kiddie Kobbler Fairview retail store with your e-Receipt at IKID PLANET.
  • To exchange an item, please exchange the item either in store, or place a new online order for the correct item, and simply return the unwanted item for a refund.
  • You will be required to provide your name, telephone number, and postal code for a return or exchange transaction.

To be eligible for a refund on your online purchase you must provide the following:

  • The unused/unworn item in original packaging and with all paperwork, parts & accessories
  • The order e-Receipt (printed copy or mobile device display)

As we are maintaining physical distancing at all facilities, processing times may be slower than usual and could take up to 3-4 weeks to process the return and refund.

EXCEPTIONS TO THE RETURN POLICY

The following items are considered FINAL SALE and are not eligible for a return:

  • Clearance (Price Point NOT ending in $0.00 or marked as FINAL SALE)
  • “Open-Box” Electronics 
  • Products associated with hygiene and public safety (including but not limited to swimwear, underwear, masks & mouth guards)
  • Nutritional and Food Products
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